All rentals need to be picked up and delivered back to Bishkek, Kyrgyzstan. Driving cross-border into Tajikistan, Kazakhstan and Uzbekistan is possible.
For your booking to be confirmed you need to pay a 15% deposit. This can be done through a bank transfer or by wiring money through Western Union or Moneygram. We will hold your booking for one (1) week. If we have not received the payment information from you by that time we will cancel the booking. As soon as you have made the payment, please forward the information to [email protected]
Payment information will be included on your invoice. The balance may be paid on arrival using cash, Visa, or Mastercard.
Cancellations are accepted at any time. In the event of a cancellation the 15% reservation fee will be kept by Iron Horse Nomads, the remainder of the rental price will be refunded (if you have paid in full). Please address any cancellation requests (or other questions) to [email protected]
If you need to change the dates of your rental please contact us at [email protected] If we have a vehicle available we will transfer your rental to those dates. If it is not available, then we can cancel your booking as described above.
Iron Horse Nomads reserves the right to change the actual car supplied to you if it becomes necessary due to outside circumstances. In this case we will contact you as soon as possible and discuss options with you.
At the time of your rental Iron Horse Nomads will require a security deposit of $300 (or the equivalent in Euros or Som) in cash. The deposit will be held against any damages to the vehicle. If the vehicle is returned in good condition then the deposit will be returned. If the vehicle has been damaged by the client then the appropriate amount, up to $300, will be kept. See insurance policy for more information.
All our vehicles come with insurance to cover you in the case of an accident. You should be aware that private insurance is rare in Kyrgyzstan. Very few local drivers purchase insurance and most are unfamiliar with the system. We have bought policies for each vehicle from the longest established company in Kyrgyzstan. Our policy gives you the following coverage:
- Full coverage of our vehicle up to the market value.
- $20,000 in third party liability
- $300 deductible (your maximum liability)
Note that insurance does not cover damage to the car caused by your negligence. For example, engine damage caused by putting gasoline in a diesel car would be your responsibility.
The following requirements for renting a car come from our insurance company.
- Drivers must be at least 22 years old.
- Drivers must possess a valid driver’s license in their home country AND one of the following:
- A valid International Driver’s Permit (see example)
- A valid driver’s license which has been translated in Kyrgyzstan into Russian and notarized (we can provide this for $15-25 if given digital copies of your driver’s license ahead of time).
- Drivers 60 years old or older must pay an additional $5/day to extend insurance coverage.
You are strongly encouraged to purchase your own personal insurance for medical emergencies, i.e. travelers insurance. We cannot cover your medical liabilities.
A full copy of our insurance policy is available upon request.
We hate spam and we think you do to. We will never disclose your contact information to anyone outside our company without your permission. Your privacy is important and we will not share any details about you to anyone without an immediate business necessity (i.e. if you are over 60 and we have to add your name to our insurance policy).
Additional Policy Notes
You may pay your invoice in full in advance, or you may pay in cash when the car is delivered. For all cash payments please plan to pay in US Dollars, Euros, or Kyrgyz Som. When paying in USD or Euros please bring newer bills (year 2000 or newer) that are unmarked (no stamps or ink markings), crisp, and without small tears or creases (the banks and exchanges are very particular here in Kyrgyzstan).