Uzbek Railways Website Q&A

[Lisa Lai]

We arrived in Tashkent this morning and indeed you need to exchange the e-ticket for a train ticket. You need to head to the Kasse (ie Cash) office to the left of the station, and if you go to counter number 6, it's a very efficient exchange. Need to bring ID (thought she didn't check it). Thank you again for the advice!

[ebike]

Hi everyone,

I bought 2 train tickets for Urgench-Bukhara and Bukhara-Samarkand. 2 tickets' pdf form is different. So is it a problem i couldnt be sure. But from my credit card I see 2 of the prices were paid. Also i havent received any mail to my inbox but from the website i can see the details which i write down here.
Order: No *****************- 22.04.2019 Collapse
Status: оплата подтверждена без электронной регистрации (Order form)
Train
056ЖА ""
УРГЕНЧ - БУХАРА 1
Departure
16:18 | 03.06.2019
УРГЕНЧ
Arrival
22:33 | 03.06.2019
БУХАРА 1
Train type
СКОРЫЙ
Trip time
06:15
Car
ПЛАЦ (3П)
№ 10
Ticket № 1
******** ********-
Date of birth: *******Gender: F Document type: ЗЗ Document No:************ Country which issued documents: TUR Tariff type: ПОЛНЫЙ Seat: 001
Order: No **********- 22.04.2019 Collapse
Status: оплата подтверждена с электронной регистрацией - Cancel electronic registration

Train
761ФА ""
БУХАРА 1 - САМАРКАНД
Departure
15:50 | 05.06.2019
БУХАРА 1
Arrival
17:20 | 05.06.2019
САМАРКАНД
Train type
СКОРОСТ
Trip time
01:30
Car
СИД (2Е)
№ 04 ЭР
Ticket № 1 - (Ticket form)
********* ******* -
Date of birth: ********* Gender: F Document type: ЗЗ Document No:*********** Country which issued documents: TUR Tariff type: ПОЛНЫЙ Seat: 021

So except those details i have 2 different pdf files. Is it okay to buy the original ticket with those documents ? Or can i buy the tickets with just order number ?


Mod note: I removed your personal information. You might not want to have your passport number, ticket ordering number etc. on the internet.

[Milad]

For Urgench-Bukhara, you need to pick up a paper ticket at the station. For Bukhara-Samarkand, the train has electronic registration (электронной регистрации), which means a print-out is sufficient for boarding.

[Imi]

Hi guys,

I bought e-tickets for Sharq trains online on the Uzbek Railways site, but I don't need them anymore. Does anyone know how to have them refunded? Is that possible online? (I have not found this option on their website). Or do I have to go to a ticket office to have them refunded? Maybe send them an e-mail?

Thanks
Imi

[hamidianali]

I booked two tickets, from Bukhara to Samarkand and from Samarkand to Bukhara. I paid and it seemed to be a successful payment but then I received nor e-ticket neither any email from the website. On "My Order" section of the website it is written:

""By pressing the "Electronic registration" or "Cancel electronic registration" I confirm that I familiar with the rules of making or cancelling the electronic registration.""

But the problem is that I couldn't find "Electronic registration" any where on the web page.

[TVG]

I booked two tickets, from Bukhara to Samarkand and from Samarkand to Bukhara. I paid and it seemed to be a successful payment but then I received nor e-ticket neither any email from the website. On "My Order" section of the website it is written:

""By pressing the "Electronic registration" or "Cancel electronic registration" I confirm that I familiar with the rules of making or cancelling the electronic registration.""

But the problem is that I couldn't find "Electronic registration" any where on the web page.

I have the same problem. where you able to solve it?

[ana.pina]

I booked two tickets, from Bukhara to Samarkand and from Samarkand to Bukhara. I paid and it seemed to be a successful payment but then I received nor e-ticket neither any email from the website. On "My Order" section of the website it is written:

""By pressing the "Electronic registration" or "Cancel electronic registration" I confirm that I familiar with the rules of making or cancelling the electronic registration.""

But the problem is that I couldn't find "Electronic registration" any where on the web page.

I have the same problem. where you able to solve it?

Hi! Just booked 2 tickets and got exactly the same issue. I don't have any proof that I did indeed purchased the ticket. Don't know what to do. Did you manage to find a solution?

[netllama]

Can you post a screenshot of what you see when you look at your bookings (after logging into the website)?

[ana.pina]

Can you post a screenshot of what you see when you look at your bookings (after logging into the website)?

[netllama]

And there's nothing under 'Pending orders' or Archive?