Nicole123 wrote:so I have done everything suggested, including DPI and image size, and both photos read “.jpg” and I even renamed it so everything was lowercase but it still says that the photos don’t meet ICAO standards.
My photo is 24.0KB and my passport is 229KB. I dropped it to 78KB but it just looked absurd and still didn’t work.
Pleeeeeease! Someone! Help! I’ve been beating my head for two hours.
So on the page where you upload both images which image has the error under it? Or do they both have an error? I think it was in red?
Are you using a passport photo realigning program? Mine were much larger than that when I used 300 DPI are you sure you have 300DPI on an image that small? I just scanned a visa size photo and my passport at very high resolution then cut the size down to fit and was 300dpi, under the size limit but just barely on the passport, and I did not worry about it being 35mmx 45 mm. I was not able to use the passport photo sizing links provided as any download was only 96dpi. So my advice would be to try scanning a visa photo you have or take a new photo crop it to look like the proper alignment and just cut down the size of the file while keeping dpi ,do not worry about pixels across or mm focus on total size ad DPI?